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Introduction To Real Itsm

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About the author:
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners.
Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy. He is the author of a popular blog at and many articles taking a critical look at IT's absurdities, especially those relating to ITIL and CMDB. He is also a paid-up Skeptic. He lives with his wife and son in a small house in a small village in a small country far away.

More about Rob at

Introduction To Real Itsm

Authored by Rob England

This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL®. This book is not about ITIL. Really. Real ITSM is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ...

"[My wife] read the introduction and said it was the first IT book that held her interest past page two"
Change Manager, postal service

"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult."
Bob Grinsell

For more on Real ITSM (and more samples from the book!) come to the Real ITSM world at

Publication Date:
1438243065 / 9781438243061
Page Count:
Binding Type:
US Trade Paper
Trim Size:
6" x 9"
Black and White
Related Categories:
Computers / Information Technology

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