This title has been retired and is no longer for sale.
About the author:
I am Alex D Paul. I work for AdventNet as Product Manager for ManageEngine ITIL Solutions. After a few utterly boring Information Technology Infrastructure Library (ITIL) presentations and speeches completely based on the blue book in Las Vegas, L.A, London, Sao Paulo, Singapore, Brisbane, Melbourne and Sydney, I thought I should try writing what IT managers really need to know in an interesting way so that they'll actually read
With all due respect, the blue book covers every aspect of ITIL Service Support and is the ultimate reference guide. This is for all those who don't have the time and patience, but still quickly want the juice. I didn't find an interesting ITIL Service Support Article and here is my attempt in writing one. I hope you find it useful. You can catch interesting ITIL related stuff in my blog at http://www.alexonitil.com.
I would love to hear from you, send your views to firstname.lastname@example.org.
Itil Heroes' Handbook
Itil For Those Who Don'T Have The Time
Alex D Paul
The goal of this ITIL book is to help you understand ITIL in the right spirit without getting lost in the buzzwords. Just to keep you on your feet, I'll start with ITIL basics however focus more on ITIL implementation.
Don't worry if you are just getting started with ITIL. This ITIL Book is written simple enough for anyone with a basic understanding of IT.
- Publication Date:
- Mar 30 2009
- 1440471975 / 9781440471971
- Page Count:
- Binding Type:
- US Trade Paper
- Trim Size:
- 8" x 10"
- Full Color with Bleed
- Related Categories:
- Computers / Information Technology