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About the author:
The Customer Service Training Institute has been providing businesses and individuals with cost effective yet high quality Customer Service Training materials for over 25 years.
Our style of training is designed to get the best results in the least amount of time and is based on a self paced training method. That means you train at your own pace so that nothing is lost or left behind.
Our training manuals are perfect for businesses of all sizes as well as individuals looking to learn new skills or improve existing ones. They are the perfect way to get the training you need to succeed with todays customers.
Customer Service Basics
Customer Service Fundamentals
The Customer Service Training Institute
Customer Service Basics provides the reader with the background and information required to understand exactly what is customer service, what is good customer service, and how we can deliver exceptional customer service.
Learn how customer relations, internal customers, customer service policy, and customer service education all fit together within the customer service experience.
Learn the importance of customer service strategy as well as customer service communication and the roles they play in forming the level of service your organization will provide.
Individuals and companies alike will learn what makes up quality customer service as well as exactly what is customer services and how it will affect your customers.
- Publication Date:
- 1490975640 / 9781490975641
- Page Count:
- Binding Type:
- US Trade Paper
- Trim Size:
- 6" x 9"
- Black and White
- Related Categories:
- Business & Economics / Customer Relations