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About the author:
The Customer Service Training Institute has been a creator and producer of quality customer Service and Business Training materials for over 25 years. With over 40 years experience in all aspects of customer service, their staff has created a wide array of manuals and programs designed to provide the very best customer service to all our customers.
Their training materials are based on their "self-paced" training method which helps ensure that no one gets lost or left behind and that nothing is lost or missed during the training process. You train at the pace that is best for you and on your own schedule.
Their manuals are easy to read, require no specialized knowledge or previous experience. they are designed with just two things in mind. First, to provide the best results possible and second to provide those results in as short a period of time as possible.
Their training materials have been used by businesses and individuals all over the world with fantastic results. they enable people to get the important training they need at a reasonable cost with little inconvenience.
Customer Service Training for Managers & Supervisors
Customer Service Training Institute
The manager and supervisor play a critical role in determining the type of experience the customer has and what kind of attitude the employees have towards the customer.
Managers and supervisors set the tone for how customers are treated and how situations and problems are handled. If they act incorrectly, or exhibit the wrong type of behavior, employees might assume that is the correct way to behave with customers.
Even more important, the manager and supervisor are examples of how the company and its management feels towards the customer. How our management team reacts to customer problems and issues will shape the employee attitude as well.
Customer Service Training for Managers & Supervisors shows the manager and supervisor how to interact with employees and how to train others on the best way to interact with customers.
Learn how to set the right example for others, train others to provide the best service and create the very best customer focused department for our customers.
Customer Service Training for Managers and Supervisors is the perfect resources for all managers and supervisors. It will provide the critical skills and information necessary for you to perform at your very best.
- Publication Date:
- 149104425X / 9781491044254
- Page Count:
- Binding Type:
- US Trade Paper
- Trim Size:
- 6" x 9"
- Black and White
- Related Categories:
- Business & Economics / Customer Relations