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Yes And... Your Customer Service
The added value of improvisation in organizations
Gijs van Bilsen, Joost Kadijk, Cyriel Kortleven
The added value of improvisation in organizations. Or: how you can work quickly and creatively in an ever changing world. This book teaches you not only the value of improvisation, but also how to put that value into practice. From an explanation of what improvisation is, to leading improvisation, to improvisation in multi-cultural teams. Whether you're a manager who wants to use the power of improvisation, or a trainer who wants to teach it to other people, this book will give you the theory and the tools to do just that.
This Special Edition includes an additional chapter on Customer Service, written by Patrick Short.
"Based on the author's scientific research"
"Over 70 exercises to experience and improve your improvisation skills"
"With contributions from 18 improvisational experts from all over the world"
- Publication Date:
- 9081950614 / 9789081950619
- Page Count:
- Binding Type:
- US Trade Paper
- Trim Size:
- 6" x 9"
- Black and White
- Related Categories:
- Business & Economics / Management / General