Community > FAQ

Account FAQ

  1. What are the CreateSpace Community Discussion Boards?
  2. Do I have to be logged in to be part of the CreateSpace Community?
  3. How do I log in?
  4. What is a Nickname?
  5. How do I edit my Nickname?
  6. What do I do if I forget my password?

Discussion FAQ

  1. What is the difference between a discussion, thread, post and reply?
  2. How do I create a new discussion?
  3. How do I post a reply?
  4. How can I edit/delete my post?
  5. Why am I getting so many e-mails!?
  6. What do I do if I see an inappropriate post?
  7. Why are some posts marked as questions?
  8. How do I mark my thread as a question?
  9. Points
  10. I have a question about my account, should I ask the community?
  11. Where can I submit my feedback regarding the forums?

Account FAQ


What are the CreateSpace Community Discussion Boards?

The CreateSpace Community Discussion Boards are here to provide you with a friendly environment where you can discuss any aspect of your project from creation to marketing and everything in between. It is a place where you can freely exchange thoughts, ideas, knowledge and opinions with other members.


Do I have to be logged in to be part of the CreateSpace Community?

Yes. To actively participate in the community you must be logged into your CreateSpace member account. You do not need to be logged in to read the CreateSpace Community threads.

If you do not have a CreateSpace member account, click here.


How do I log in?

When you log into your CreateSpace member account you are automatically logged into the CreateSpace Community. Simply click on the Community tab at the top navigation bar. If you are visiting the CreateSpace Community for the first time you will be prompted to create a Nickname and review the guidelines.


What is a Nickname?

Your CreateSpace Community Nickname is a unique identifier that will be visible to other members of the community. We do not recommend using your full name or any other personal information in your Nickname. We do not allow the use of your e-mail address as your Nickname. Please review the community guidelines for more information.


How do I edit my Nickname?

Once you create a Nickname, you cannot make changes to it.


What do I do if I forget my password?

If you forget the password to log into your CreateSpace account, please follow the steps below:

  1. Go to https://www.createspace.com.
  2. Click on the login link at the top of the page.
  3. Enter your e-mail address in the E-mail address field.
  4. Next to "Forgot your password?" Click on the "Re-send it" link.
  5. Your password will be e-mailed to you shortly.

Discussion FAQ


What is the difference between a discussion, thread, post and reply?

  • Discussions: Discussions (also called threads) consist of one of more messages displayed as a list, or in a tree structure of messages and their replies.
  • Posts: Posts are individual discussion posts made by community members. These can also be called messages.
  • Replies: Message replies are posts in response to other messages.

How do I create a new discussion?

To start a new discussion, choose the appropriate discussion board and click on "Start a discussion" on the right hand side of the page. Type your discussion title in the subject line and type a message or question in the message box. Before you are about to post, you can spell check your message by clicking the Spell Check Icon icon in the message box. Click the "Post Message" button at the bottom of the page.

To mark your thread as a question, check the box that says, "Mark this thread as a question." You will have 15 minutes from the time you create a new discussion to mark your thread as a question.


How do I post a reply?

To post a reply to a thread, select the "Reply" link next to the message you would like to reply to. If you want to respond to specific text from the original message, click on the Quote Original Message icon which will add the text from the original post in your message.


How can I edit/delete my post?

After posting a message to the Discussion Boards, you will have 15 minutes to edit the post. To make an edit, click the edit bubble in the lower right corner of the post. You will only be able to edit posts you've made and there is no option to delete a post. If you want to modify a post after the 15 minute deadline, simply create a new post stating the correct information.


Why am I getting so many e-mails!?

If you are receiving an e-mail each time a new message is posted to a thread you have participated in, your preferences may be set to receive them. You have a couple different options to edit your e-mail notification preferences.

First, you can locate the threads you are participating in (either that you have created or have commented on) and remove them from your e-mail notification list. To do so, log into the CreateSpace discussion boards at CreateSpace Community and locate the threads that you have participated in. Within the Actions options on the right hand side of the screen, click, "Stop email notifications."

You can also change the settings of when you receive e-mail notifications in the preferences section of the community page. To change your e-mail preferences, log into the CreateSpace Discussion boards and click on the "Your Stuff" drop down menu near the top of the page. Select the "Preferences" option from the drop down list. Here you can change your e-mail notification preferences.


What do I do if I see an inappropriate post?

We take every precaution to make the CreateSpace community a friendly and safe place to foster interaction between members.

Guidelines governing conduct on CreateSpace.com discussion boards can be found in our discussion forums by clicking the Forum Guidelines link.

If you believe a particular discussion or posting to be in violation of these guidelines, please report the violation to the moderator of the individual board. While viewing a posting, simply click the link to "Report" the post. From the page that follows, submit your message using the form provided.

When multiple users have reported a post or thread as abuse, the post or thread will be removed from the discussion boards and be sent to the community moderators for review.

Our discussion board moderators read and consider every violation report. Unfortunately, we cannot reply to violation reports, nor can we disclose the specifics of any action we may take.


Why are some posts marked as questions?

When a member starts a discussion they have the option to flag their post as a question. This provides the community a visual clue Question Message Icon that the poster is seeking an answer to his/her question.


How do I mark my thread as a question?

When you create a new thread, check the box that says, "Mark this thread as a question". You will have 15 minutes from the time you create a new discussion to mark your thread as a question.


Points:

Why do some members have blue icons below their Nicknames?

We want to build a strong community and reward meaningful participation. To recognize your efforts in supporting one another, you can earn points for answering questions and offering helpful information to other members. These points contribute to your recognition for actively engaging in the discussion boards, and are rewarded with blue icons under your Nickname.

How do I get points?

The member who originates the question has the option to reward points to three separate members for either a helpful or correct answer. Of the three members, two can be rewarded for helpful answers, and one member can be rewarded for the correct answer.

Helpful Answer Icon Helpful answers receive 5 points.

Correct Answer Icon Correct answers receive 10 points.

How does the point system work?

You are eligible to receive points when you reply to another member's question. Please note that the member who posted the question will determine which respondents had the most helpful or correct answers and distribute the points accordingly. As you earn points you will achieve community recognition as detailed below:

Level Points Icon of Recognition
Level 5 2000+ Status Icon
Level 4 750 – 1999 Status Icon
Level 3 300 – 749 Status Icon
Level 2 50 – 299 Status Icon
Level 1 5 – 49 Status Icon
Level 0 0 Status Icon

You can never lose points for incorrect answers, and the points system will never re-set back to zero.


I have a question about my account, should I ask the community?

If you have a specific question regarding your account or a title, please submit a support request by visiting the following link: https://www.createspace.com/Support.


Where can I submit my feedback regarding the forums?

If you have ideas, concerns, compliments, complaints, or suggestions about the CreateSpace Community, please send them via e-mail to forumfeedback@createspace.com.

Please note that we take your feedback seriously and we actively monitor your suggestions, however, we may not respond to your e-mail.